Why are we doing this?
Patients in Staffordshire and Stoke-on-Trent tell us they often have to deal with changed appointments, missing notes, turning up and having to repeat their story, not getting the right help or advice, not always being able to get care at home after they are discharged from hospital – all because there is no co-ordination between all the different organisations and departments providing their care. Too many of them are rushed back into hospital in an emergency because they don’t have the support they need to stay at home and, ultimately too many of them are dying in hospital rather than their place of choice.
Health and social care professionals have told us that services are unco-ordinated and this can create unnecessary delays and blocks for patients. As a result of this and poor communication between services, professionals feel that they face barriers and problems when caring for patients. If the system is joined up and co-ordinated, professionals tells us they would be able to work more effectively and improve patient experience.
There are over 60 different organisations responsible for delivering cancer and end of life care in Staffordshire and Stoke-on-Trent. The aim of the programme is to make sure they all work together in the best interest of the patient – so delivering the best outcomes and experience for the people of Staffordshire and Stoke-on-Trent .