What is the challenge?

  • Patients and carers tell us their experience of the system is poor, despite receiving exceptional care from the individual nurses, doctors and consultants.
  • The four Clinical Commissioning Groups (CCGs) in Staffordshire and Stoke-on-Trent currently commission cancer care differently, through multiple contracts, so care differs across the region.
  • Professionals have told us that they face barriers and problems due to the lack of co-ordination of services.
  • The demand for treatment is forecast to grow, both regionally and nationally, so services will come under yet more pressure.
  • Clinical evidence shows Staffordshire and Stoke-on-Trent are slightly below the national performance average, and well below the Europeans norms.
  • The overall NHS budget is tight.

What’s the solution?

Improving communication between the service providers and coordinating services to offer patients a seamless experience of cancer care.

This will:

  • Mean that people will receive the best treatment, regardless of where they live in the area.
  • Improve patient experience.
  • Result in more co-ordinated care, which will lead to earlier detection and intervention, and therefore improved survival rates.
  • Allow us to accommodate growing demand for services.
  • Make a more efficient use of a tight budget.

These solutions aim to meet with Macmillan Cancer Support’s 9 outcomes. These nine statements are what Macmillan wants everyone living with cancer to be able to say in 2030.

Cancer prevalence is predicted to increase from 2.5 million to 4 million in the UK by 2030

Macmillan’s 9 Outcomes

  • I was diagnosed early


  • Cancer Research Equipment
  • I understand, so I make good decisions
  • I get the treatment and care which are best for my cancer, and my life
  • I am treated with dignity and respect
  • I know what I can do to help myself and who else can help me
  • Holding Hands
  • Those around me are well supported
  • Hands holding cutout paper family
  • I can enjoy life
  • I feel part of a community and I’m inspired to give something back
  • I want to die well

Our mission is to improve patients’ experience of cancer and end of life care services by coordinating each step of the patient journey.